Interaction Layer
Designing how humans and agents collaborate
Designing how humans and agents collaborate
Governs real-time collaboration protocols: turn-taking, interruption, feedback, and social coordination dynamics.
Agentic Use Case Examples
Category
Technology, Media & Telecom
Example
Content copilot iterates with the creator, respecting flow and initiative.
Industry
Public Sector & Education
Example
Tutor co-creates learning paths with students, responding to interruptions and corrections.
Industry
Workforce Productivity
Example
Meeting agent adapts interaction style to team norms and communication rhythms.
Industry
Marketplaces & Creator Platforms
Example
Marketplace agent negotiates while responding to shifting user and system inputs.
Applying the Interaction Layer in Product Development
1
Solves for: No established norms for turn-taking or shared control.
Solves for: Users lack intuitive pathways to correct or guide the agent.
Solves for: Interaction rhythms are designed as one-way flows.
Project Kickoffs
1
Solves for: No established norms for turn-taking or shared control.
Solves for: Users lack intuitive pathways to correct or guide the agent.
Solves for: Interaction rhythms are designed as one-way flows.
Project Kickoffs
1
Solves for: No established norms for turn-taking or shared control.
Solves for: Users lack intuitive pathways to correct or guide the agent.
Solves for: Interaction rhythms are designed as one-way flows.
Project Kickoffs
2
Solves for: Inconsistent or missing turn-taking conventions across flows.
Solves for: Agent actions interrupt or override user intent unexpectedly.
Solves for: Feedback loops are either absent or too rigid.
Audits
2
Solves for: Inconsistent or missing turn-taking conventions across flows.
Solves for: Agent actions interrupt or override user intent unexpectedly.
Solves for: Feedback loops are either absent or too rigid.
Audits
2
Solves for: Inconsistent or missing turn-taking conventions across flows.
Solves for: Agent actions interrupt or override user intent unexpectedly.
Solves for: Feedback loops are either absent or too rigid.
Audits
3
Solves for: New features break expected back-and-forth interaction dynamics.
Solves for: Users can’t interrupt or recover from AI-led tasks.
Solves for: Added interactions increase friction instead of flow.
Feature Reviews
3
Solves for: New features break expected back-and-forth interaction dynamics.
Solves for: Users can’t interrupt or recover from AI-led tasks.
Solves for: Added interactions increase friction instead of flow.
Feature Reviews
3
Solves for: New features break expected back-and-forth interaction dynamics.
Solves for: Users can’t interrupt or recover from AI-led tasks.
Solves for: Added interactions increase friction instead of flow.
Feature Reviews
4
Solves for: No test criteria for initiative, interruptibility, or feedback quality.
Solves for: Users hesitate to engage because the agent feels non-responsive.
Solves for: Participants express confusion about how to co-create with the agent.
User Research
4
Solves for: No test criteria for initiative, interruptibility, or feedback quality.
Solves for: Users hesitate to engage because the agent feels non-responsive.
Solves for: Participants express confusion about how to co-create with the agent.
User Research
4
Solves for: No test criteria for initiative, interruptibility, or feedback quality.
Solves for: Users hesitate to engage because the agent feels non-responsive.
Solves for: Participants express confusion about how to co-create with the agent.
User Research
Real-World Use of the Interaction Layer
ChatGPT’s conversational interface revolutionized AI usability by allowing users to interact in natural language. It maintains context within a session, responds fluidly to follow-ups, and enables multi-turn collaboration, turning AI from a transactional tool into a responsive partner.
ChatGPT’s conversational interface revolutionized AI usability by allowing users to interact in natural language. It maintains context within a session, responds fluidly to follow-ups, and enables multi-turn collaboration, turning AI from a transactional tool into a responsive partner.
ChatGPT’s conversational interface revolutionized AI usability by allowing users to interact in natural language. It maintains context within a session, responds fluidly to follow-ups, and enables multi-turn collaboration, turning AI from a transactional tool into a responsive partner.
Alexa offers hands-free, voice-first interaction, enabling users to control smart devices or ask questions using ambient, conversational commands that feel natural and intuitive.
Alexa offers hands-free, voice-first interaction, enabling users to control smart devices or ask questions using ambient, conversational commands that feel natural and intuitive.
Alexa offers hands-free, voice-first interaction, enabling users to control smart devices or ask questions using ambient, conversational commands that feel natural and intuitive.
CVS’s AI assistant personalizes health management via contextual data from prescriptions, benefits, and health tracking, tailoring interactions based on user history and preferences.
CVS’s AI assistant personalizes health management via contextual data from prescriptions, benefits, and health tracking, tailoring interactions based on user history and preferences.
CVS’s AI assistant personalizes health management via contextual data from prescriptions, benefits, and health tracking, tailoring interactions based on user history and preferences.
Microsoft 365 Copilot integrates AI into tools like Word and Excel, enabling users to ask for summaries, drafts, or data insights in place—streamlining workflow through contextual prompts.
Microsoft 365 Copilot integrates AI into tools like Word and Excel, enabling users to ask for summaries, drafts, or data insights in place—streamlining workflow through contextual prompts.
Microsoft 365 Copilot integrates AI into tools like Word and Excel, enabling users to ask for summaries, drafts, or data insights in place—streamlining workflow through contextual prompts.
Salesforce Einstein Copilot transforms CRM tasks with conversational interfaces, allowing users to query records, surface insights, or update data using plain language.
Salesforce Einstein Copilot transforms CRM tasks with conversational interfaces, allowing users to query records, surface insights, or update data using plain language.
Salesforce Einstein Copilot transforms CRM tasks with conversational interfaces, allowing users to query records, surface insights, or update data using plain language.